Privacy Policy

Who we are

This policy describes how Nos Aïeux Jewels [LLC — please confirm form] (“Nos Aïeux,” “we,” “us,” or “our”) collects, uses, and protects information about you when you use nosaieuxjewels.com (the “Site”). For privacy questions, write to us at marc@nosaieuxjewels.com, or by post at [BUSINESS ADDRESS — please fill in].

Information we collect

Information you give us. When you submit our consultation form, we receive your name, email address, optional phone number, your message, and any inspiration images you choose to attach. When you place an order, we (or our payment processor) collect billing and shipping details, contact information, and the payment method.

Information collected automatically. Like most websites, we collect limited technical information when you visit, such as IP address, browser type, device, referring URL, and pages viewed. This is collected through cookies and similar technologies (see “Cookies” below).

Information from third parties. Our payment processor, shipping carrier, and any analytics providers may pass us information necessary to fulfill orders or measure how the Site performs.

How we use it

• To respond to consultation inquiries and continue the conversation.
• To process, fulfill, and ship orders, and to communicate about them.
• To provide customer service, repair, and warranty support.
• To improve the Site, our pieces, and our service.
• To detect and prevent fraud or misuse.
• To comply with our legal obligations.
• With your consent, to send you occasional updates about new pieces and the work of the atelier — you can unsubscribe at any time.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business — payment processors, shipping carriers, hosting providers, email and analytics tools — and only to the extent they need it to do their work. We may also share information when required by law, in response to lawful requests, or to protect rights, property, or safety.

Cookies

We use cookies and similar technologies for essential site functionality (cart, session, preferences) and to understand how the Site is used so we can improve it. You can control cookies through your browser settings, though disabling them may affect parts of the Site.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. Residents of California, the EU, the UK, and other jurisdictions with similar privacy laws have specific rights under those laws.

To exercise any of these rights, write to marc@nosaieuxjewels.com. We will respond within the timeframes required by applicable law.

Retention

We keep your information for as long as needed to fulfill the purposes described in this policy and to comply with our legal, tax, and accounting obligations. Order records are retained for the period required by law.

Security

We use reasonable technical and organisational measures to protect your information. No system is perfectly secure, but we will notify you and the relevant authorities of any breach as required by law.

International transfers

We are based in [STATE OF OPERATION — please fill in]. If you access the Site from outside that jurisdiction, your information will be transferred to, stored, and processed there. By using the Site, you consent to that transfer.

Children

The Site is not directed to children under 13 (or under 16 in the EU/UK), and we do not knowingly collect information from them. If you believe we have, please write to us so we can remove it.

Changes to this policy

We may update this policy as our practices evolve. The “Last updated” date at the top reflects the most recent change. For material changes we will provide additional notice — by email or a prominent notice on the Site.