Craftsmanship Warranty

1. I

   What We Stand Behind

   Every piece made by Nos Aïeux is warranted against defects in materials and workmanship for one year from the date of dispatch. This covers manufacturing flaws — a stone that loosens within the warranty period through no fault of wear, a clasp that fails on first use, a setting that was not finished true.

   If your piece shows a defect we are responsible for, we will repair it without charge. Where a defect cannot be repaired, we will remake or replace the piece at our discretion.

2. II

   What Is Not Covered

   Fine jewelry is enduring, but it is not invulnerable. The warranty does not cover damage from impact, abrasion, chemical exposure, improper storage, or normal wear — including the gradual softening of high-polish finishes, hairline scratches on softer metals, or stones lost to accidental impact.

   Pieces that have been altered, repaired, or resized by another jeweler fall outside the warranty. So do losses due to theft or misplacement.

3. III

   Service Beyond the Warranty

   After the first year — and at any time, in fact — we offer ongoing care at the bench where your piece was made: cleaning, polishing, prong tightening, refinishing, re-tipping, sizing adjustments, and stone resetting. Service work is quoted in advance and carried out by the same hands that made the piece.

   We recommend bringing each piece in for inspection roughly once a year. A trained eye catches a thinning prong or worn shank long before it becomes a loss.

4. IV

   How to Request Service

   Reach out by email and we will arrange the rest — including secure shipping instructions and an estimate for any work falling outside the warranty. Please keep your original order confirmation; it is the record of your warranty.

This warranty is offered in addition to, and does not limit, any statutory consumer rights you may hold in your country of residence.